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# Frequently Asked Questions

Find answers to the most commonly asked questions about Teev.

# Getting Started

# What is Teev?

Teev is an AI security testing platform that helps organizations identify and mitigate risks in their AI applications before they impact users or business operations.

# How do I get started with Teev?

  1. Create an account at app.teev.ai
  2. Complete the onboarding process
  3. Add your AI application
  4. Run your first test

# What types of AI applications can Teev test?

Teev can test any AI application that accepts text inputs, including:

  • Chatbots and conversational AI
  • Content generation systems
  • Code generation tools
  • Question-answering systems
  • Text analysis and processing tools

# Testing & Security

# What security risks does Teev test for?

Teev tests for comprehensive AI security risks including:

  • Jailbreaks and Filter Bypass: Attempts to circumvent safety measures
  • Data Leakage: Exposure of training data or sensitive information
  • Content Risks: Generation of harmful or inappropriate content
  • Security Vulnerabilities: Traditional security weaknesses
  • Prompt Injection: Malicious input manipulation
  • Topic Control: Bypassing content restrictions

# How often should I run tests?

We recommend:

  • Weekly: For production applications with regular updates
  • Before releases: Test any changes before deployment
  • Monthly: For stable applications with infrequent changes
  • After incidents: Following any security concerns or issues

# How long do tests take to complete?

Test duration depends on scope:

  • Quick Test: 5-10 minutes (~50 probes)
  • Standard Test: 15-30 minutes (~200 probes)
  • Comprehensive Test: 45-90 minutes (~500+ probes)

# Are my AI applications and data secure?

Yes. Teev maintains strict security standards:

  • Zero data retention policies
  • Encrypted communications
  • SOC 2 Type II compliance
  • Regional data residency options

# Platform & Features

# Can I integrate Teev with my existing tools?

Yes, Teev offers multiple integration options:

  • REST API for custom integrations
  • Webhook notifications
  • CI/CD pipeline integration
  • Enterprise SSO support

# What reporting features are available?

Teev provides comprehensive reporting including:

  • Executive summaries
  • Detailed vulnerability assessments
  • Historical trend analysis
  • Compliance reporting
  • Custom dashboards

# Can I customize test scenarios?

Yes, you can:

  • Select from pre-built test scenario groups
  • Configure test parameters and intensity
  • Create custom test scenarios (Enterprise plans)
  • Prioritize testing based on your risk profile

# Billing & Plans

# What plans are available?

  • Free Tier: Basic testing with limited monthly tests
  • Professional: Enhanced capabilities and reporting
  • Enterprise: Full features with dedicated support

# How is usage calculated?

Usage is typically measured by:

  • Number of test probes executed
  • AI application endpoints tested
  • Team members with access
  • Additional features used

# Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time through your account settings. Changes take effect at the next billing cycle.

# Technical Support

# How do I connect my AI application?

  1. Navigate to Applications > Add Application
  2. Provide your API endpoint and authentication details
  3. Test the connection
  4. Configure any required parameters

See our Getting Started guide for detailed instructions.

# What if my tests are failing unexpectedly?

Check these common issues:

  • API connectivity and authentication
  • Rate limiting or quota restrictions
  • Recent changes to your AI application
  • Network firewall configurations

# How do I interpret test results?

Test results include:

  • Security Score: Overall assessment (0-100)
  • Severity Levels: Critical, High, Medium, Low
  • Risk Categories: Grouped by vulnerability type
  • Remediation Guidance: Specific steps to address issues

# Advanced Usage

# Can I automate testing?

Yes, Teev supports:

  • Scheduled automated tests
  • API-driven testing
  • CI/CD pipeline integration
  • Webhook notifications for results

# How do I track improvements over time?

Use Teev's analytics features:

  • Historical trending reports
  • Security score tracking
  • Vulnerability remediation monitoring
  • Comparative analysis between test runs

# Can I test multiple AI applications?

Yes, you can:

  • Add multiple applications to your account
  • Run tests across different applications
  • Compare security postures
  • Manage team access per application

# Still Need Help?

If you can't find the answer you're looking for:

  • Contact our support team through Contact Support
  • Schedule a demo for personalized assistance
  • Check our knowledge base for detailed guides
  • Join our community forum for peer support